Refund policy

Returns, Exchanges, or Refunds

All sales are final. Returns, exchanges or refunds will not be accepted for change-of-mind purchases or items ordered in the incorrect size. Customers are responsible for confirming item details and sizing before completing their purchase.

Returns or refunds may be accepted for items that are defective, damaged upon receipt, or incorrectly supplied within 30 days of receiving the item.

Customers must contact us after receiving the item and provide a description of the issue, along with supporting photographs when applicable. Claims will be reviewed, and approved returns, refunds and exchanges will be processed accordingly.

Exchanges: Exchanges are subject to product availability. If a replacement or suitable exchange is unavailable, a refund may be issued. Contact us to ask about exchange options before returning your item.

Damages and issues: Please inspect your order when you receive it and contact us within 30 days if an item is defective or damaged, or if you received the wrong item.

Missing item(s): If an item is missing from an order, customers must notify us within 30 days of receiving the shipment. Please provide the order number and identify the missing item(s). Reported discrepancies will be investigated and, once verified, the missing item(s) may be replaced or refunded, as appropriate.

Claims involving shipments marked as delivered but not received may be subjected to additional verification.

Refunds:

We will notify you after we review your claim regarding your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Cancellation:

Customers may request cancellation of an order prior to shipment. Once an order has been shipped, it cannot be canceled. Customers are responsible for reviewing their orders carefully before completing a purchase. Cancellation requests are not guaranteed and are subject to the order’s fulfillment status. Orders that have already shipped are subject to the Return, Refund & Exchange policy.

Exceptions and non-returnable items

Some items may not be eligible for return or exchange, (ie. change-of mind, or wrong size) as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

How to start a return or exchange

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at sproutventures@proton.me or use the contact details in our contact information policy.